A self-serve help center
Something is not working?
Start here.
Use this guide when the button is missing, a submission fails, a screenshot is incomplete, or you need to protect a sensitive area.
FAQ
Missing button
Failed submission
Screenshot issues
Before going live
- Confirm the website can load
/feedback.js. - Add the target page origin (
scheme + host + port, e.g.https://example.com) to the site's "websites allowed to submit feedback" list. - Mark sensitive DOM with
data-feedback-privateor configureexclude. - If using a custom button, call
FeedbackPlus.open()only after the script has loaded.
Common questions
- No button: check CSP, ad blockers, the script path, and the site key.
- Submission failed: check the site key and the allowed-feedback-origins list in site settings.
- Incomplete screenshot: cross-origin images, iframes, video, and canvas may not be fully captured.
- Slow or large screenshot: use
balancedorcompactmode. - Agent cannot download a screenshot: use
fbpp feedback screenshot <id>with a private token.
Recommended custom-button setup
Put the feedback action in your existing help menu, account center, or “Report a problem” button.
More documentation
- Integration guide: script, custom launcher, screenshots, and privacy controls.
- Agent guide: CLI, Skill, API, and screenshot access.
- Privacy policy: feedback, screenshot, and account data.